crocobet Platform Privacy Notice

This page describes what we collect when you use crocobet and how we keep that data protected. Our privacy practices apply to all users accessing our platform—whether you are betting on Liga 1 matches, playing live-dealer games, funding deposits via DANA or e-wallet, or updating your account from Jakarta, Surabaya, Bandung, or Medan. We are transparent about data collection, storage, and third-party sharing.

We at crocobet comply with data-protection principles aligned with local regulations in our service regions. We do not sell personal data to marketing firms, and we do not share information with third parties except where necessary for payment processing, fraud prevention, or legal compliance. This policy outlines your rights and our commitments regarding your privacy on crocobet.

Access to our services is available only where local law permits. Users are responsible for verifying that their jurisdiction permits access to crocobet before opening an account or sharing personal information with us.

What Data We Collect on crocobet

We at crocobet collect personal data in several categories. First, account information: when you register, we collect your email address, username, password hash, and phone number. Second, identity information: to comply with Know Your Customer (KYC) requirements, we collect your legal name, date of birth, national identity document number (KTP, passport, or equivalent), proof of address, and a recent selfie. Third, payment information: we collect data from your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account details. We do not store your full card number or e-wallet credentials; instead, we store a tokenised reference to your payment method.

Fourth, transaction data: we log all deposits, withdrawals, and gaming activity—amounts, timestamps, bet selections, and outcomes. This data helps us track account history, process withdrawals, and detect fraud. Fifth, behavioural data: we collect information about your session duration, which games you play, how frequently you access crocobet, and which device or browser you use. Sixth, communication data: if you contact our support team via live chat or email, we retain those conversations for quality assurance and dispute resolution.

We also collect technical data: your IP address, device type, operating system, and browser identifier. This data helps us detect unauthorized access attempts, prevent account takeovers, and ensure platform stability across users in different regions.

Purpose of Data Collection

We collect data for these specific purposes. Account management: we use your email, phone, and identity information to verify your account, send password resets, and communicate important platform updates. Regulatory compliance: our KYC data is collected to comply with anti-money-laundering (AML) and counter-terrorism financing (CTF) laws. Payment processing: we share payment-related data with our payment processors (who handle mobile banking, local payment, online payment, and bank VA transactions) to complete deposits and withdrawals.

Fraud prevention: we analyze transaction patterns, login locations, and device data to detect suspicious activity and protect your account. Platform improvement: we use aggregated behavioural data to understand user preferences and optimize the crocobet interface. Legal obligations: we retain data to respond to law-enforcement requests, resolve disputes, and defend our platform against liability.

How We Store and Protect Your Data

We at crocobet store your data in encrypted databases hosted on secure servers in data centres located in Southeast Asia and internationally. All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security) protocol. Data at rest is encrypted using AES-256 encryption. We maintain redundant backups to ensure data availability in case of system failure, and we regularly test our backup and recovery procedures.

Our data centres implement multi-factor access controls, intrusion detection systems, and 24/7 security monitoring. Access to personal data is restricted to authorised crocobet staff members with legitimate business need. We do not grant access to individual user data based on personal curiosity or casual interest—only team members handling account support, compliance, or fraud investigation have legitimate access.

We conduct regular security audits and penetration tests to identify vulnerabilities. If a data breach occurs, we notify affected users and relevant authorities without unreasonable delay. Our incident response team has procedures to contain breaches, assess impact, and restore system integrity.

Data Retention

We retain account data—identity information, transaction history, and communication records—for as long as your account remains active plus a minimum of five years after account closure or dormancy. This retention period allows us to respond to disputes, address compliance queries, and maintain audit trails. Payment information is retained for the period required by our payment processors and banking partners, typically 3–7 years.

If you request account deletion, we anonymise or delete personal data where legally permissible, but we retain transaction records as required by anti-money-laundering regulations. You can contact our support team to request deletion of non-essential data or clarification about retention periods.

Third-Party Data Sharing

We at crocobet share personal data with external parties only where necessary and lawful. Our payment processors—companies that handle e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and mobile banking transactions—receive payment information to complete your deposits and withdrawals. We share only the minimum data required: your transaction amount, account identifier, and payment method reference.

Fraud-detection vendors receive transaction and login data to identify suspicious activity. Our compliance consultants may access anonymised transaction summaries to audit our procedures. Law-enforcement agencies may request user data if they obtain a valid court order or warrant; we comply with lawful requests and log all such disclosures.

We do not share data with marketing partners, data brokers, or advertisers. We do not permit our payment processors or fraud-detection vendors to use your data for their own marketing purposes. All third-party agreements include strict confidentiality clauses.

Payment processors

Third-party companies that facilitate local payment, online payment, e-wallet, and bank transfers receive only transaction-specific data necessary to complete your payment request. They do not receive your identity document or personal KYC records.

Fraud-detection vendors

We partner with security firms that analyse login patterns and transaction anomalies. They receive pseudonymised data (no personal name attached) to detect and prevent fraud across the crocobet platform.

Law enforcement

We comply with court-ordered subpoenas and valid legal requests. We do not share user data with law enforcement without legal authority, and we log all official disclosures.

Cookies and Tracking

Our platform uses cookies and similar tracking technologies to remember your login status, store your language preference, and track navigation behaviour for analytics. Strictly necessary cookies—those required for basic crocobet functionality—are set by default. You cannot disable these without losing core functionality like account login or session persistence.

Analytics cookies track how you interact with our interface to help us understand which features are popular and where users encounter difficulty. We use this data to improve crocobet's design and performance. You may opt out of analytics tracking through your browser settings or a privacy-control panel within your crocobet account (if available). Opting out of analytics does not affect your ability to use crocobet's core services.

We do not use tracking pixels or external advertising cookies to follow your behaviour across the internet. We do not permit third-party ad networks to drop cookies on our platform. If you see a crocobet ad on another website, it is displayed through standard advertising networks and does not involve our tracking of your browsing behaviour.

Your Rights Regarding Your Data on crocobet

We at crocobet recognise your right to access, correct, and delete your personal data. You can request a data export—a copy of all your personal information held on crocobet—by contacting our support team. We will compile and send your export within 30 days in a machine-readable format (typically JSON or CSV). You can use this export to transfer your information to another platform or keep your own backup.

If you notice inaccurate information in your crocobet account—incorrect name, wrong date of birth, outdated address—you can request correction. Log into your account, navigate to account settings, and update your details. For sensitive information like identity documents, contact our support team to arrange a secure update process.

You can request deletion of your account and associated data by contacting support. We will delete your account data within 30 days, except where we are required by law to retain records (typically transaction history for AML compliance). After deletion, you will no longer be able to log into crocobet or access your account balance; this action is permanent.

Data Subject Rights in Supported Regions

Users in regions with data-protection laws (such as the EU General Data Protection Regulation, GDPR, if applicable) may have additional rights including the right to restrict processing, the right to object to data use, and the right to lodge a complaint with a data-protection authority. We respect these rights. If you are in a jurisdiction with specific data-protection laws, contact our support team to exercise these rights; we will respond within the timeframe mandated by local law.

Updates to This Privacy Policy

We at crocobet may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. We will notify you of material changes by email or by displaying a prominent notice on our platform before the change takes effect. Continued use of crocobet after such notice constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have questions about this privacy policy, your data, or our data-protection practices, contact our English-speaking support team via live chat, email, or the contact details below. We are committed to transparency and will respond to data-protection inquiries promptly. Our support team operates across regions including Jakarta, Surabaya, Bandung, and Medan and is available in English during standard business hours.

Your privacy is fundamental to how we operate crocobet. We work continuously to safeguard your personal information and respect your autonomy regarding data collection and use. Thank you for trusting us with your account and supporting our platform.